Frequently Asked Questions
Everything you need to know about your SAVANNAHS shopping experience.
What is your shipping policy?
We offer express worldwide shipping on all orders. Domestic orders typically arrive within 2-4 business days, while international shipping takes 5-7 business days depending on your location.
How can I return an item?
You can return any unworn items within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label and follow the instructions provided.
Are the products on SAVANNAHS authentic?
Absolutely. We guarantee the authenticity of every item we sell. We work directly with luxury designers and authorized distributors to ensure you receive genuine high-end fashion.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your door.
Do you offer size consultations?
Our customer care team is available to provide detailed measurements and styling advice. You can also refer to the 'Size & Fit' guide located on each product page for brand-specific conversions.